Customer Service

Dedicated to Exceptional Service

The Customer Service department is responsible for serving effective support by utilizing in-depth knowledge of company products and programs.  Across the country we cater to our partners and assist them with successfully maintaining their foodservice program. Our team is well equipped to deliver knowledgeable and personalized support.

  • Hours of operation: 6am to 7pm CST Monday – Friday.
  • Phone: 1-800-466-0222  Email: Service@preferredmeals.com.  Fax: 866-318-9246.
  • Order simplicity using Smart Connect - available 24/7 to view, edit, and place orders – smartconnect.preferredmeals.com.
  • No automated responses.  Speak with a live agent every time.
  • Patient, knowledgeable, and attentive team who are available to handle your inquiries with an emphasis on first contact resolution.
  • Representatives with multiple years with the company and many more with years of industry experience.